KENNETH R. ETELAMAKI
E-mail: etelamaki@comcast.net


SKILLS
	•	Microsoft Certified Professional
	•	VB and Power Shell scripting
	•	Hardware installation/programming and integration
	•	Excellent problem solving skills
	•	MS-DOS, Mac OS, Windows 2000, Windows XP, Windows Vista, Windows 7, Windows Server 2003 Standard, Windows SBS2003, Windows SBS2008, Exchange 2003/2007, Mac OSX
	•	MS Access, MS Office 2003/2007, MS Outlook 2003/2007, MS Mail, MS Outlook Express
	•	PC Anywhere, LogMeIn, VNC, Kaseya, ShowMyPC, RDP
	•	Client/Server, Cat 5, coax wiring,  TCP/IP, IPX/SPX
	
EDUCATION
	TELECOMMUNICATIONS MANAGEMENT	
	DeVry Institute of Technology			Addison, IL
		
		Graduated with BS in Telecommunications Management, 3.30 GPA  

EXPERIENCE
	TECH SUPPORT CONSULTANT	    	        5/10 –9/10
	KRG Technologies						Minnetonka, MN

        •	VBScripting for migration of acquired company’s accounts over to acquiring company’s system
        •	Testing of scripts in test environment before executing in production environment
        •	Powershell scripting for Exchange 2007 SP1
        •	Migration and verification of user accounts, mailboxes and workstations at multiple sites

	SYSTEMS ENGINEER						4/06 – 1/10
	Mytech Partners							Minneapolis, MN

        •	Remote and onsite support of networks, servers, and workstations
        •	Windowsdows XP Pro and Mac OSX workstations, Windowsdows 2000, 2003, 2008 servers, SBS 2003 and 2008 servers
        •	SonicWALL firewalls, Linksys switches, Dell switches, and network Printers
        •	Setup, installation and configuration of NAS devices for backup
        •	Windowsdows mobile and BlackBerry support
        •	File restoration from NAS
        •	Remote Server and workstation support using Zenith and Kaseya

	PC TECH	                                2/06 – 4/06
	HCMC (Consultant)						Minneapolis, MN
		
        •	Updating Windowsdows 2000 Pro PCs, installing Widows XP Machines
        •      	Updating Network settings to 100 full on existing PCs
        •	Working on Dell, Gateway, and HP PCs
        •      	Verifying connectivity with Citrix servers for Invision and Epic software
        •       Validating PC info in INI files on Citrix server

	CUSTOMER ENGINEER						5/05 – 2/06
	NCR (Consultant)	                	Bloomington, MN

        •	Maintenance of  ATM network, hardware, and software components
        •	ATMs were running on either Windowsdows NT, or OS2. Network connectivity was dialup, or TCP/IP
        •	Core of ATMs were basic PCs, diagnosis also needed to be done on other electro mechanical components to repair the ATMs
        •	Aptra, and Opteva were two of the applications running the ATMs
        	
         
    CUSTOMER SERVICE TECHNICIAN	        	6/04 – 5/05
	Verizon (Consultant)					Minnetonka, MN

        •	Cellular phone support and repair
        •	Customer service
	
	    
    INDEPENDENT CONSULTANT					10/00 – 5/05
	Business Connections Group Inc.

        •	Wireless network and VPN setup and administration
        •	Web page development using Microsoft Front Page
        •	Hardware/software technical support (on and off site)
        •	Systems using Windowsdows 2000 Pro on servers, and Windowsdows 2000 Pro, ME or 98 on the workstations
        •	10/100 Base-T network switches, hubs, routers, and VPN hardware
        •	Support of MS Office 97 and 2000, install and update of Norton Antivirus
        •	Website development and support 
        •	Desktop support with PC Anywhere
        
    CTI INTEGRATION PROJECT MANAGER			9/99 – 10/00
	Amcom Software							Edina, MN

        •	Installation Amcom’s CTI voice and data systems
        •	User training
        •	Software configuration
        •	CTI workstations running Windowsdows 2000. Connectivity to server over Ethernet 10 base T network
        •	Compaq Server and Workstation support attained through Compaq
        •	Remote phone support on Amcom’s software when not onsite performing installs
         
	INDEPENDENT CONSULTANT					6/98 – 9/99
	GE Capital  	                        Eden Prairie, MN

        •	Supervised build-outs of 900 new workstation, interfaced with outside vendors
        •	Imaged PCs using ImageBlaster Pro
        •	Testing of systems to insure functionality
        •	Deploying PCs to desktops and verifying connectivity with the network
        •	Tested voice and data circuits for functionality and connectivity
        •	Rollouts including Windowsdows 95/98 and NT
        •	Ethernet 10 Base-T network verification. Installing and supporting Compaq, and HP PCs
        •	Desktop support provided using PC Anywhere

	TECH SUPPORT							3/97 – 6/98
	DuPage Regional Office of Education		Lombard, IL
		
        •	Technical support for 50 node network, network wire installation, new computer setup, computer repair, HTML programming, installation of NICs, routers, hubs, patch panels, and data jacks
        •	Servers upgraded from Windowsdows NT 3.51 to NT 4.0
        •	Support of PC and Mac workstations
        •	10 Base-T Ethernet WAN across 3 locations.  Appletalk network in one location
        •	Software supported and used included, FrontPage 97/2000, FileMaker Pro, Office 97, Exchange 5.5, NetMeeting and ListServer
        •	User creation and administration on NT 4.0. Remote desktop support using PC Anywhere