Kenneth R. Etelamaki

E-mail: etelamaki@comcast.net

 

 

Skills

 

·         Microsoft Certified Professional

·         VB and Power Shell scripting

·         Hardware installation/programming and integration

·         Excellent problem solving skills

·         MS-DOS, Mac OS, Windows 2000, Windows XP, Windows Vista, Windows 7, Windows Server 2003

Standard, Windows SBS2003, Windows SBS2008, Exchange 2003/2007, Mac OSX

·         MS Access, MS Office 2003/2007, MS Outlook 2003/2007, MS Mail, MS Outlook Express

·         PC Anywhere, LogMeIn, VNC, Kaseya, ShowMyPC, RDP

·         Client/Server, Cat 5, coax wiring,  TCP/IP, IPX/SPX

       

Education

        Telecommunications Management                                                                                                                

        DeVry Institute of Technology                                                                                                                            Addison, IL

 

Graduated with BS in Telecommunications Management, 3.30 GPA 

 

Experience

        Tech Support Consultant                                                                                                                    5/10 –9/10

        KRG Technologies                                                                                                                                       Minnetonka, MN

 

·         VBScripting for migration of acquired company’s accounts over to acquiring company’s system

·         Testing of scripts in test environment before executing in production environment

·         Powershell scripting for Exchange 2007 SP1

·         Migration and verification of user accounts, mailboxes and workstations at multiple sites

 

        Systems Engineer                                                                                                                                       4/06 – 1/10

        Mytech Partners                                                                                                                                           Minneapolis, MN

 

·         Remote and onsite support of networks, servers, and workstations

·         Windowsdows XP Pro and Mac OSX workstations, Windowsdows 2000, 2003, 2008 servers, SBS 200

 and 2008 servers

·         SonicWALL firewalls, Linksys switches, Dell switches, and network Printers

·         Setup, installation and configuration of NAS devices for backup

·         Windowsdows mobile and BlackBerry support

·         File restoration from NAS

·         Remote Server and workstation support using Zenith and Kaseya

 

        PC Tech                                                                                                                                                                2/06 – 4/06

        HCMC (Consultant)                                                                                                                                    Minneapolis, MN

               

·         Updating Windowsdows 2000 Pro PCs, installing Widows XP Machines

·         Updating Network settings to 100 full on existing PCs

·         Working on Dell, Gateway, and HP PCs

·         Verifying connectivity with Citrix servers for Invision and Epic software

·         Validating PC info in INI files on Citrix server

 

        Customer Engineer                                                                                                                                  5/05 – 2/06

        NCR (Consultant)                                                                                                                                       Bloomington, MN

 

·         Maintenance of  ATM network, hardware, and software components

·         ATMs were running on either Windowsdows NT, or OS2. Network connectivity was dialup, or TCP/IP

·         Core of ATMs were basic PCs, diagnosis also needed to be done on other electro mechanical

components to repair the ATMs

·         Aptra, and Opteva were two of the applications running the ATMs

       

Customer Service Technician                                                                                                          6/04 – 5/05

        Verizon (Consultant)                                                                                                                                   Minnetonka, MN

 

·         Cellular phone support and repair

·         Customer service

       

 

Independent Consultant                                                                                                                   10/00 – 5/05

        Business Connections Group Inc.

 

·         Wireless network and VPN setup and administration

·         Web page development using Microsoft Front Page

·         Hardware/software technical support (on and off site)

·         Systems using Windowsdows 2000 Pro on servers, and Windowsdows 2000 Pro, ME or 98 on the

workstations

·         10/100 Base-T network switches, hubs, routers, and VPN hardware

·         Support of MS Office 97 and 2000, install and update of Norton Antivirus

·         Website development and support

·         Desktop support with PC Anywhere

 

CTI Integration Project manager                                                                                            9/99 – 10/00

        Amcom Software                                                                                                                                                    Edina, MN

 

·         Installation Amcom’s CTI voice and data systems

·         User training

·         Software configuration

·         CTI workstations running Windowsdows 2000. Connectivity to server over Ethernet 10 base T network

·         Compaq Server and Workstation support attained through Compaq

·         Remote phone support on Amcom’s software when not onsite performing installs

 

        Independent Consultant                                                                                                                     6/98 – 9/99

        GE Capital                                                                                                                                                     Eden Prairie, MN

 

·         Supervised build-outs of 900 new workstation, interfaced with outside vendors

·         Imaged PCs using ImageBlaster Pro

·         Testing of systems to insure functionality

·         Deploying PCs to desktops and verifying connectivity with the network

·         Tested voice and data circuits for functionality and connectivity

·         Rollouts including Windowsdows 95/98 and NT

·         Ethernet 10 Base-T network verification. Installing and supporting Compaq, and HP PCs

·         Desktop support provided using PC Anywhere

 

        Tech Support                                                                                                                                                  3/97 – 6/98

        DuPage Regional Office of Education                                                                                                             Lombard, IL

               

·         Technical support for 50 node network, network wire installation, new computer setup, computer

repair, HTML programming, installation of NICs, routers, hubs, patch panels, and data jacks

·         Servers upgraded from Windowsdows NT 3.51 to NT 4.0

·         Support of PC and Mac workstations

·         10 Base-T Ethernet WAN across 3 locations.  Appletalk network in one location

·         Software supported and used included, FrontPage 97/2000, FileMaker Pro, Office 97, Exchange 5.5,

NetMeeting and ListServer

·         User creation and administration on NT 4.0. Remote desktop support using PC Anywhere