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Kenneth R. Etelamaki

E-mail:etelamaki@comcast.net

 

 

Objective

Seeking a challenging position in which I can apply my knowledge and skills in the fields of

Telecommunications and Information Technology.

 

               

Skills

 

·         Hardware installation/programming and integration

·         Excellent problem solving skills

·         MS-DOS, Mac OS, Win 3.1, Win 95, Win 98, Win NT 3.51 Server and 4.0 Server and
Workstation, Win ME, Win 2000, Win XP

·         MS Access, MS Office 97/2000/XP, MS Outlook 98/2000/XP, MS Mail, MS Outlook Express

·         PC Anywhere

·         Client/Server, Cat 5, coax wiring,  TCP/IP, IPX/SPX

 

       

Education

        Telecommunications Management                                                             9/95 – 6/98
        DeVry Institute of Technology                                                                                       Addison, IL

               

            Graduated with BS in Telecommunications Management, 3.30 GPA 

 

 

Experience

      Tech I                                                                                                                       5/06 - Present
MyTech Partners                                                                                                    Minneapolis, MN

          

              Responsible for customer support of networks, software, and hardware.

     

      PC Tech                                                                                                                            2/06 – 5/06
 HCMC (Consultant)                                                                                                Minneapolis, MN

 

            Responsible for new PC deployment and updating software on existing PCs.

·         Updating Windows 2000 Pro PCs, installing Widows XP Machines.

·         Updating Network settings to 100 full on existing PCs.

·         Working on Dell, Gateway, and HP PCs.

·         Verifying connectivity with Citrix servers for Invision and Epic software.

·         Validating PC info in INI files on Citrix server.

 

      Customer Engineer                                                                                                 5/05 – 2/06
 NCR (Consultant)                                                                                                   Bloomington, MN

       

Responsible for maintenance of ATMs. This included network, hardware, and software

issues. ATMs were running on either Windows, or OS2. Communication methods were

either dialup, or TCP/IP.

·         ATMs were running on either Windows NT, or OS2.

·         Network connectivity was either dialup, or TCP/IP.

·        Core of ATMs were basic PCs, diagnosis also needed to be done on other electro

        mechanical components to repair the ATMs.

·    Aptra, and Opteva were two of the applications running the ATMs.

 

      Customer Service Technician                                                                         6/04 – 5/05
 Verizon (Consultant)                                                                                               Minnetonka, MN

 

Responsible for technical assistance for Verizon customers’ cellular phones. 

Customers who were having troubles with there phones or service would come in to

the store to get the phones looked at.

 

      Independent Consultant                                                                                 10/00 – 5/05
Business Connections Group Inc.

       

On Contracts to provide complete IT support including; Wireless network and VPN

setup and administration using Windows 2000, Web page development using

Microsoft Front Page, Hardware/software technical support (on and off site), Hardware

procurement, Email setup using Outlook, Support of Office 97/2000.

·         Systems using Windows 2000 Pro on servers, and Windows 2000 Pro, ME or 98 on

the workstations.

·         10/100 Base-T network switches, hubs, routers, and VPN hardware.

·       Supported MS Office 97 and 2000, install and update of Norton Antivirus.  Provided

website development and support using MS FrontPage 98/2000

·         Provided some desktop support using PC Anywhere.

 

CTI Integration Project manager                                        9/99 – 10/00
 Amcom Software                                                                                                                 Edina, MN

 

Traveled nationwide to client sites (Military Facilities and hospitals) installing

Amcom’s CTI voice and data systems. Trained operators and Amcom team leaders on

how to use and administer systems and programmed keys in CTI software to match

keys on phones.

·         CTI workstations running Windows 2000.

·         Connectivity to server over Ethernet 10 base T network.

·         Servers and Workstations from Compaq, attained Compaq certification in order to

attain better support from Compaq on servers.

·         Remote phone support on Amcom’s software when not onsite performing installs.

 

      Independent Consultant                                                                                   6/98 – 9/99
GE Capitol                                                                                                                Eden Prairie , MN

 

       On contracts responsible for supporting local and remote locations at GE Capital.

       Supervised new workstation build-outs, while interfacing with outside vendors.  Tested

       voice and data circuits for functionality and connectivity. Numerous rollouts including

       Windows 95/98 and NT.

·         Workstations running Windows NT 4.0.

·         Ethernet 10 Base-T network verification.

·         Installing and supporting Compaq, and HP PCs.

·         PCs imaged using Ghost.

·         Some desktop support provided using PC Anywhere.

 

      Tech Support                                                                                                              3/97 – 6/98
DuPage Regional Office of Education                                                                           Lombard, IL

               

Technical support specialist for 50 node network wire installation, new computer setup,

computer repair, HTML programming, installation of NICs, routers, hubs, patch panels,

and data jacks.

·         Servers running Windows NT 3.51 initially then upgraded to NT 4.0.  Workstations

running Windows NT 4.0.

·         10 Base-T Ethernet WAN across 3 locations.  Appletalk network in one location.

·         Servers and Workstations were HP.

·         Software supported and used included, FrontPage 97/2000, FileMaker Pro, Office

97, Exchange 5.5, NetMeeting and ListServer.

·         User creation and administration on NT 4.0.

·         Remote desktop support using PC Anywhere.

 

References available upon request
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